Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
Your Role
The Accident & Health Underwriter is responsible for meeting production, underwriting, and profitability targets within the VIC Accident & Health Division (A&H) by underwriting new business, renewals, and endorsement changes based on underwriting guidelines and process flows issued by A&H. In addition, the A&H Underwriter is expected to provide exceptional customer service to Chubb’s producers and customers by maintaining relationships with an existing portfolio of producers while sourcing and growing new broker relationships.
Your Responsibilities:
Underwriting Quality and Expertise:
- Evaluate, accept, or decline new business, renewal business, and endorsement requests based on Chubb underwriting guidelines to ensure profitability and growth of the A&H portfolio
- Achieve or exceed retention targets for renewals both on a premium and policy count basis
- Achieve or exceed quality audit expectations and ensure thorough and accurate file documentation is upheld
- Prepare referrals to senior underwriters, providing risk analysis, rating and recommendations
- Play a key role in Peer Review audits as directed
- Assist A&H Manager in providing input on profit analysis, market, and environment analysis
Broker Relations and Service Delivery:
- Establish and maintain professional, strong, long-term working relationships with producers through regular scheduling and attendance of broker visitations
- Where applicable, establish relationships with a set number of new producers (new meaning new to Chubb)
- Monitor workloads and manage peak periods where required. i.e. seasonal business
- Ensure all work processes align with and adhere to Chubb customer service expectations
- Foster and promote a culture of excellence in service delivery through your communication and professionalism with internal and external stakeholders
Team Collaboration & Operational Efficiency:
- Solicit and share information on competitors pricing, product and selection criteria and suggest adjustments in business approach accordingly
- Ensure that process improvements are effectively executed, and benefits realised
- Assist peers and managers with product and business queries
- Assist members of the Claims Department with any queries
- Where required, assist in coordinating producer functions and events
- Assist in general A&H Division matters as directed
- Attend A&H Division meetings where required and provide accurate and clear feedback on matters relating to the division
- Demonstrate ability to be a team player by actively participating in VIC Branch activities including cross-selling and sales meetings with other product lines
- Understand and utilise Chubb underwriting and workflow systems