Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Account Director – NSW Public Sector
The Account Director will be responsible for meeting revenue targets in NSW through direct sales and partner driven sales. Your territory includes a number of installed customers and substantial new business opportunities. Our company is the clear leader in this market space.
We have excellent solutions, excellent customers and excellent partners. This is an outstanding opportunity for the right candidate.
The successful candidate will have demonstrable experience in direct sales and therefore ‘high-touch’ capabilities. While we work through may channel partners the requirement for this sales role is to be selling with the partners.
They will ideally have experience in selling business solutions in one or more of the following or closely related categories: Contact Centre, CRM, Solutions/Software, Customer experience platforms, Customer analytics, digital customer engagement and AI solutions.
The successful candidate will have:
A track record in sales of cloud platforms and the sales of AI driven solutions is highly desirable.
Must have a proven track record of meeting revenue quotas on a quarterly and annual basis.
The individual must be technically proficient and demonstrate self-sufficiency. This role will work alongside a local pre-sales consultant as well as a range of partners with local representation.
Previous training in any of the well-known industry sales methodologies would be well regarded.
What You’ll Do:
In this role, the primary responsibilities will include (but are not limited to):
Responsible for new Business Development through prospecting, qualifying and selling cloud solutions and services using both Direct and Indirect sales efforts including phone calls, email, social media sites, etc.
Proficient and consultative-selling-skills
Manage client relationship through all phases of the sales cycle
Conduct one-on-one and/or group sales presentations
Responsible for tracking customer information, forecasts and reports
Responsible for contract signoff working in conjunction with the legal department
Coordinate introduction of appropriate Genesys departments to new partners
At times works with channel partners in reselling our products and partnering on joint opportunities.
Manage development and progress of new partners
Works with alliance partners to build relationships and develop joint sales opportunities
Ad hoc duties as directed by Management
Build or already have industry knowledge in the Public Sector vertical
You’ve been there and done this…
BS/BA or equivalent work-related work experience
5+ years minimum of direct/channel sales management experience
Previous professional sales methodology training is highly desirable. E.g. TAS, Challenger etc.
Experience selling to medium to large corporate clients and/or Telecommunications Service Providers and the management of Resellers experience
Experience selling to medium to large corporate clients
Extensive prospecting experience
Knowledge of Call Centre Management, Customer Relationship Management and Digital Customer Experience
Demonstrable track record of personal development and closure of business
Excellent communication skills, sound presentation skills, business aptitude and work ethic are requirements of this position
Competent closer with a strong work ethic
Capable of representing the company at the most senior levels
Excellent communication skills, sound presentation skills and business aptitude
Self-starter with commitment to meeting goals and quotas
Technical Proficiency – an ability to learn and present the solution set to a reasonable depth
Work Context
Communicates regularly with customers, colleagues and management
Uses computer frequently
Travels to customer and business meeting sites as required
Ability to travel within and outside of territory to customer and business meeting sites, including international locations
When it comes to people, the right fit at Genesys is someone with charisma and a ‘likeability factor’ who is determined to succeed, highly motivated to meet and exceed annual sales goals and willing to be coached for continuous growth and development. Genesys offers you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.