Patsnap‚ is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster. We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom. Role Summary: We’re looking to welcome an Account Manager to our team! Could this be you? This is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. You'll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.
We’re looking for someone who is energized by building connections, uncovering opportunities, and helping customers see the value we can deliver. This is a remote role open to candidates based in Australia.
What You'll Be Doing:
- Drive revenue growth for our organization and the businesses we support by managing the entire customer lifecycle mainly around renewal and expansion
- Build and maintain strong relationships with customers
- Improve the performance of our clients' IP and R&D workflow in a client-centric manner
- Adopt a data-driven approach of sales funnel management and account management with accurate forecasting
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Conduct customer onboarding meetings and quarterly business reviews
- Analyze your territory and convert opportunities into growth. Exceed sales targets and KPIs consistently
- Manage and convert the pipeline with accurate reporting
- Keep up to date with all major product updates for the ability to articulate their value to our clients
About You:
- 3-5 years of sales and/or account management experience with customers in the Australia region
- Possess strong communication, presentation, and leadership skills
- Account management experience in handling large volumes of accounts is a plus
- Educational background or professional experience in intellectual property/manufacturing/engineering/chemical/food production is a plus
- Proven track record of performance in past account management and expansion positions
- Experience in enterprise SaaS sales is a plus
- You are self-motivated, curious, adaptable, and proactive thrive working in an innovative and fast-paced environment and have sense of ownership
- You are a team player with experience working with various internal and external stakeholders
Our Values:
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.