At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
- Resolving customer concerns in a timely, accurate and compliant manner.
- Handling various types of complaints in addition to other Customer Solutions team responsibilities. This includes investigating and remediating compliance and privacy breaches, while adhering to the General Insurance Code of Practice guidelines.
- Preparing notices for the Australian Financial Complaints Authority (AFCA) to ensure we adhere to our regulatory expectations, codes and guidelines. Additionally, maintaining and monitoring our Complaint Management Systems.
- Through our High Care process, supporting customers who experience vulnerabilities in a manner that provides them with the utmost care, respect and support.
- Collaborating with stakeholders to identify areas of improvement to enhance processes and services.
- Extensive experience working in a customer complaints environment
- Resilience and passion to thrive in a fast moving, challenging and customer driven environment.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- High level of attention to detail
- Excellent written and verbal communication skills to enable meaningful conversations with customers, while also maintaining empathy and Allianz's customer values at all times.
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible& remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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