About the role
The purpose of this role is to provide an efficient, effective, professional and client focused administration support servicing in the following areas while participating in a 24/7 roster system:
Facilitate service delivery and support to Specialist Consultants, Nursing and Allied Health staff and patients within both Adult and Children's Emergency Departments.
Develop, implement and maintain comprehensible systems and processes that enable timely and accurate patient admission to The Prince Charles Hospital.
Provide Administration Support to the Medical Directors of the Emergency Department
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Rotate through various allocated administration positions within the Emergency Department working across a 24/7 roster.
Ability to work with the Management Team to successfully facilitate, promote and adapt to change to ensure continuous improvement in processes providing quality care to patients.
As the first point of service, you are required to greet patients and/or their relatives professionally and courteously while remaining calm and empathetic ensuring that patient care and safety is the priority and focus.
Confidently communicate with all levels of staff and clients, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus.
With flexibility in a constantly changing team environment, you are required to proactively plan, organise and manage own time effectively to produce results and meet deadlines. Demonstrate a strong understanding of workloads within the department and take a team approach in providing support where necessary.
Ability to provide administration support at short notice for emergent leave
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.