Administration and Reception Worker - HIP Rehab & Clinics

Job Description:

• Administration & Reception Worker

• Health Independence Programs

• Part-time / Permanent

• 21.5 hours week – Wednesday, Thursday and Friday

• Challenging and rewarding work environment

• Excellent benefits including salary packaging

About the Role
An exciting opportunity currently exists for an HS1 Administration & Reception Worker to join the HIP team. The role will be varied and include reception duties, patient administration system data entry, scheduling appointments and ordering supplies.

The classification for this position will be HS1 ($29.57632 per hour).

 
Your Contribution

• The successful applicant will preferably have experience with a broad range of administrative duties and working in a reception setting, possess good teamwork, communication, interpersonal, and organization skills. Strong computer literacy is essential.

• Current National criminal history check, or willing to obtain

What we offer

• Salary Packaging

• Employee Assistance Program

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Staff Health Centre

• Discounts and Promotions always available through our Foundation

• Career development & advancement encouraged

• Culture of continuous improvement

About the Health Independence Program

This position is part of the Health Independence Program (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client-centred care planning.

SVHM HIP consists of integrated hub sites across several locations including in Fitzroy, Kew, North Richmond and Fairfield.

This position will be part of the HIP Rehabilitation & Clinics team. The Rehab & Clinics program consists of Community Rehabilitation Centres at Kew and Fairfield, the Rehabilitation in the Home team, and the Specialist Clinics at Kew and Fitzroy. The programs offer a supportive and dynamic team environment.

This position will be based at the Fairfield and Kew Community Rehabilitation Centres and the required work days are Wednesday, Thursday and Friday. HIP at SVHM is delivered in partnership with North Richmond Community Health (NRCH).

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Contact:

Rebecca Tzerefos

Falls & Balance Clinic and Administration Team Leader

ph: 03 9231 8577

e: Rebecca.Tzerefos@svha.org.au

LOCAL WORK ENVIRONMENT
This position is part of the Health Independence Programs (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client centred care planning. 
SVHM HIP consists of integrated hub sites across several locations including in Fitzroy, Kew, North 
Richmond and Fairfield. This position provides reception and administration function to the Health Independence Programs. This is mainly within the Rehabilitation and Clinics stream which includes Community Rehabilitation Services (based at Fairfield, Fitzroy and Kew), and a number of specialist clinics, including the Continence Clinic, Cognitive Dementia and Memory Service (CDAMS), Geriatric Medical Clinic and the Falls and Balance Clinic. This postion will be primarily be required to work at Kew, with annual leave cover at Fairfield and Fitzroy, but may also be required to work within any of the HIP programs at the discretion of the HIP Rehabilitation and Clinics stream manager and will take into consideration appropriate skills and training. HIP at SVHM is delivered in partnership with North Richmond Community Health (NRCH).

POSITION PURPOSE
The role is required to provide efficient and effective reception and administrative support to the HIP 
programs and various specialist clinics including 
 Greeting clients, assisting with client queries, processing referrals, managing appointments,
interpreters, telephone enquiries, data entry, clinical letter administration and online medical 
record maintenance.
 Supporting clinicians / Team Leaders with administrative support to provide efficient and
effective care to clients
 Providing a broad range of administrative functions that contribute to the HIP key performance
indicators including referral processing, answering telephone queries, appointment scheduling
and maintenance of client database systems

5. POSITION DUTIES
 Assist with the day-to-day processes of HIP including reception, telephone calls and processing
admissions
 Demonstrate high levels of communication, consultation and negotiation skills appropriate to
reception functions
 Register new clients, follow up necessary information from referrers and send timely appointment
letters and reminders and information brochures to clients & referrers
 Administration of electronic medical letter transcription system and indivudal clinician letters
 Maintain Patient Administration System (PAS) registration database, ensuring admissions,
discharges and appointment details are accurate
 Arrange interpreters where required
 Handling of client fees, bookkeeping, management of petty cash, prepare client receipts and
accounts
 Administration of medicare billing procedure
 Provide administrative assistance to clinical staff, team leaders and Manager
 Contribute to the ongoing development of the HIP program by participating in making continuous
quality improvements as directed by the Team Leader/Stream Manager
 Maintain and order stationery supplies, forms and packs
 Assist with the development of common administrative policies, processes and systems and
adhere to documented administrative procedures
 Effective and efficient communication with clients, referrers and community agencies
 Establish and maintain strong and positive working relationships within HIP, referral sources,
participating agencies and other service providers
 Assist in maintaining online medical records (MRO) of all clients engaged with HIP

INCUMBENT OBLIGATIONS
General Obligations
 Perform the duties of the position to the best of their ability and to a standard acceptable to SVHM
 Comply with all SVHM policies, procedures, by laws and directions
 Comply with all SVHM requirements, policies, procedures and directions
 Treat others with respect and always behave professionally and in accordance with the SVHM
Code of Conduct
 Only access confidential information held by SVHM when this is necessary for business purposes, 
maintaining the confidentiality of that information once accessed
 Participate in the annual SVHM performance review process
 Display adaptability and flexibility to meet the changing operational needs of the business
 Comply with applicable Enterprise Bargaining Agreement provisions
 Display a willingness to develop self and seek to improve performance
 Maintain skills and knowledge necessary to safely and skilfully undertake duties
 Take personal responsibility for the quality and safety of work performed
 Recognise the relationship between clinical and non-clinical functions in the achievement of
optimal safety and quality care
 Take all necessary care and precautions in the performance of duties
 Participate in risk management and continuous quality improvement activities as part of day-today work

Health and Safety Obligations
 Attend general hospital orientation within 3 months of commencement
 Protect the health and safety of self and others, complying with all health and safety related
policies, procedures and directions
 Report incidents and accidents and collaborate with management to resolve safety issues
 Complete required Fire and Emergency Training annually
 Complete required Workplace Culture and Equity Training annually

7. INCUMBENT CAPABILIITY REQUIREMENTS (Level 1)
The incumbent of this position will be expected to possess the following core capabilities:
Capability Demonstrated behaviour
Personal Personal effectiveness Operates within policies and regulations in line 
with the mission and values
Learning Agility Is open to learning new skills and ideas and 
applies these in the workplace
Outcomes Patient/Resident/client centred Responds to patients as individuals while 
delivering care according to prescribed guideline
Innovation and Improvement Solves immediate problems on own tasks and is 
open to change
Strategy Driving Results Completes allocated tasks to prescribed 
standards and timeframes
Organisational Acumen Understands role of own department and related 
departments
People Working with and Managing others Modifies own behaviour and work style to be 
most effective
Collaboration Cooperates with team members to deliver team

8. SELECTION CRITERIA
 Experience working in a reception setting
 Experience in a broad range of administrative duties
 Experience with computerised patient administration systems
 Ability to participate as a member of a team in a dynamic work environment
 Ability to prioritise workload and meet deadlines
 Highly developed skills of organisation and planning
 Highly developed interpersonal and communication skills
 Demonstrated ability to work independently
 Strong written and verbal communication skills
 Strong computer literacy skills
 Understanding of medical terminology
 Commitment to the values and health care philosophy of St. Vincent’s

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct