Company Description
Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can go!
Role Introduction
We are seeking a dynamic and experienced Airport Operations Manager to lead our team and oversee the smooth, safe and efficient running of our airport operations. This is a critical leadership role where you will ensure excellence across safety, service, operational performance and people development while representing our airline within the airport.
The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.
This is a permanent, full-time position.
Key Responsibilities
- Lead day-to-day airport operations, ensuring compliance with all safety, security and quality standards.
- Deliver exceptional customer experiences across every touchpoint
- Drive operational excellence in areas such as safety management, on-time performance, baggage handling and contingency planning.
- Inspire, mentor and develop a high-performing team, fostering collaboration
- Manage suppliers, ensuring contract compliance and high service standards.
- Oversee station budgets and costs, driving efficiencies without compromising safety or quality
- Maintaining strong relationships with authorities, industry partners and stakeholders
- Lead crisis and disruption management plans, ensuring operational continuity and care for our customers
- Partner with regional and head office teams to deliver company-wide initiatives and local improvement projects.
Requirements
- 3+ years’ airport operations/customer service experience, including 2+ years in management
- Strong knowledge of airport regulations and safety standards
- Proven leadership, communication and problem-solving skills
- Customer-focused mindset with excellent interpersonal abilities
- Budget and supplier management experience
- High level of professionalism and computer literacy
Benefits
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.
- Make the most of your leave and take advantage of travel industry discounts including hotels, tours and car hire.
- Enjoy Health benefits with 50% off private health insurance premiums (company-paid)
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
Personal & Application Information
Does this sound like you? Then we’d love to hear from you. Please apply with a cover letter outlining your experience and demonstrate why you're interested in this role.
Please note, only applications for candidates with the right to work in Australia without restriction or sponsorship will be considered.