Overview of the Team
Claims Operations is a large, multi-disciplinary team delivering high quality claims management services. The team is made up of Claims Managers, Senior Claims Managers, and Employer Account Managers, with support from Injury Managers.
The team collaborates to achieve positive health and return to work outcomes for employees and employers. Each Claims Operations team is assigned Australian Public Service (APS) portfolios, agencies or specialised claims and is accountable for the management of claims within their portfolio; relationship management for the agencies within that portfolio and achieving positive claim outcomes for that portfolio.
Overview of the Role
The Claims Manager works as part of a Claims team responsible for the management of workers’ compensation claims. Claims Managers oversee a portfolio of claims including the engagement with claimants, employer representatives and medical/treatment providers to achieve positive health and return to work outcomes.
Desirable Qualifications and Experience
- Certificates or competencies in relevant disciplines such as claims or injury management, law, health, business administration or finance
Eligibility and Specific Conditions of Employment
- Australian citizenship.
- Character clearance (Australian Criminal History Check).
- Employee Health Declaration.
- Six months probationary period for new engagements.
- Ability to obtain and maintain a Baseline Security Clearance. In some cases, a higher-level security clearance may be required.
- Specific Conditions:
- Comcare supports flexible working arrangement (FWA) however, different types of FWA are suitable for different types of roles to meet operational requirements and minimise Work Health and Safety risks. Remote/working from home arrangements may apply as an office/home hybrid arrangement in this role.
- Individuals in these roles may be required to participate in routine programs to support mental wellbeing, for example wellbeing checks or group supervision. Training and supports are provided for employees to manage client engagements and the expectations of the role.
How to apply
Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).
Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact recruitment@comcare.gov.au