Key Accountabilities and Main Responsibilities
- Administration tasks associated with the assessment of claim files pertaining to TPD, TIB, PI and Income Protection
- Mail distribution and tracking as required
- Ensure all associated databases are complete and updated as required
- Claims support to assessors in the set-up of claims and files (hard and soft versions)
- File storage maintenance – privacy adherence, Achieve and maintain contracted service standards
- Any other tasks requested by your Manager
- Claim allocations and facilitate interview set-ups
- Payment processing within agreed limits
- Ad hoc reporting
- Build effective relationships with clients, Insurers, external providers
- Participation in all required training toward individual development plans
- Contribute to continuous improvement activities
- Focus on delivery of high quality outcomes
- Deliver service excellence
- Other general duties as required
Experience & Personal Attributes
- Ability to multi-task and manage conflicting priorities
- Utilising multiple systems
- Maintaining data integrity
- Institute a focus on quality, innovation and continuous improvement
- Strong time management skills with the ability to co-ordinate multiple activities at any given time
- Ability to work as part of a team and to lead by example in maintaining a positive working culture
- Strong customer focus
- Strong quality assurance and attention to detail
- Assimilating and applying job-related information in a timely manner.
- Strong analytical and problem solving skills
- Excellent communication skills both verbal and written
- Strong MS Office skills in Word and Excel
- General administration experience
- Experience using Microsoft Office, including Word and Excel
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.