Company Description
Step into your next career move at Pullman Cairns International as our Assistant Executive Housekeeper.
The Pullman legacy embodies the spirit of boundless innovation, brilliance, and limitless possibilities—redefining hospitality by seeing the familiar differently. We hire for personality and train for skill, helping you grow and learn so that your work brings purpose to your life. Every chapter of your story is yours to write, and together, we’ll shape the future of hospitality.
WE SEEK OPPORTUNITIES | WE CONNECT WITH MEANING | WE MAKE AN IMPACT
Our service spirit is a call to action that unites us in purpose. We believe progress is collective, and we share the responsibility of building a positive, inclusive future.
Located in the heart of Cairns City, our hotel features 324 elegant guest rooms, 18 dynamic conference and event spaces, Coco’s Kitchen + Bar, and a full in-room dining experience. Elevate your hospitality career with one of Cairns’ most iconic properties and join a team setting new standards in service and experience.
Job Description
As the Assistant Executive Housekeeper at Pullman Cairns International, you play a pivotal role in supporting the leadership of our housekeeping team, ensuring every detail contributes to a seamless and exceptional 5-star guest experience. Collaborating with the Executive Housekeeper, you’ll help maintain the highest standards of cleanliness, comfort, and efficiency throughout the hotel.
In this key role, you will provide hands-on leadership, guiding and developing our housekeeping team, supporting operational excellence, and driving continuous improvement. Your focus will be on delivering outstanding service that exceeds guest expectations while helping meet business objectives. You will also be able to deputize in the Executive Housekeeper's absence, ensuring continuity in leadership and operational standards.
What You’ll Be Doing:
- Assist in managing daily housekeeping operations to ensure guest rooms and public areas meet brand, cleanliness, and safety standards
- Oversee the activities of room attendants, housemen, public area cleaners, laundry and uniform staff, and supervisors, fostering a respectful and collaborative team environment
- Train, mentor, and support team members to maintain high standards and encourage continuous improvement
- Create and adjust staff rosters to meet operational needs while supporting team wellbeing
- Conduct regular inspections and audits to ensure compliance with cleanliness, maintenance, and safety standards
- Maintain accurate records of inventory and supplies; oversee proper use and care of cleaning equipment, including floor and carpet machines
- Respond promptly to guest feedback to improve service quality and enhance guest satisfaction
- Assist with budget management, review P&L statements, and liaise with vendors to ensure quality, compliance, and cost control
Qualifications
What We’re Looking For
- Relevant experience in the hotel industry, preferably within a premier or 5-star property, with a strong focus on supporting operational excellence and team leadership
- Proven ability to coach, mentor, and develop motivated housekeeping teams to deliver outstanding results
- Exposure to managing staff rosters, controlling costs, and contributing to budget and performance objectives
- Proficiency in Microsoft Office and Outlook; practical knowledge of Opera Cloud is highly regarded
- Cultural awareness and the ability to foster a collaborative, inclusive work environment across diverse teams
- Flexibility to work a rotating roster, including weekends and public holidays, with a commitment to supporting operational needs
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.