Can you tell me more about what you do at VLSB+C?
Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.
Okay, and what role are you recruiting for?
We're looking for an Assistant Manager to join our Licensing team on a fixed term basis until 11 April 2026. You will be responsible for managing and developing a team that handles and assesses a high volume of requests for assistance received from consumers and lawyers and ensures these are appropriately resolved or referred for resolution within the Division or in other parts of the organisation.
This is getting interesting, what type of person are you looking for?
We are looking for candidates with the following:
- Substantial experience in a customer service, complaint handling, government or regulatory environment
- Team and people management experience
- A well-developed understanding of the operation and regulation of legal practice and a high level of understanding of how to interpret and apply legislation and case law relating to complaints made against lawyers
- High level of communication and negotiation skills with a demonstrated ability to use those skills to build relationships with diverse stakeholders and clients
- A high level of computer literacy and ability to use information technology resources conscious of confidentiality and privacy
That sounds like me! How are you different from other organisations?
We're really excited by our organisation, we offer:
- Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
- Culture: Our People Matter Survey results reflect our staff are proud to work for the VLSB+C.
- Wellbeing: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
- Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
- Purpose: We play a key role in regulating the legal practice in Victoria
I want to know more!
Tanya Spragg would love to hear from you on 03 9679 8056 if you have questions about the role.
I'm now really interested!
Great! Our recruitment is all about red carpet not red tape so simply click on `Apply Now' before midnight 7 September. Please include your resume and cover letter with your application. We can't wait to hear from you!
Other relevant information:
Appointment will be subject to abiding by our Flexible Working Procedure which defines the number of required in-office days at our office (including the `team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration.
Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.