Australia
PARKROYAL Melbourne Airport
Rooms
Job Grade
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.
This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.
The Role
PARKROYAL Melbourne Airport is looking to appoint an experienced Assistant Night Manager to join our friendly, fast paced Front Office team. This is a role which provides hands on support within our Front Office team. The Assistant Night Manager overseas front office operations, assist with the check-in, check-out process and ensures our guest satisfaction .
You will be responsible for:
Ensuring the safety and security of the hotel overnight
Help manage the night team
Creating an efficient and friendly guest experience
Be a point of contact for all guest needs
Promote hotel facilities and associated loyalty programs
Accurately maintaining detailed guest reservations
Talent Profile
Ideally you will have:
Experience with Opera pms
Previous experience in Night Audit
A passion for the hospitality industry & have an eye for detail
A customer service focus and enjoy working in a team environment
Flexible availability, including early mornings, evenings and weekends
How to Apply
Pan Pacific Hotels Group will provide a competitive package with great benefits that include laundered uniform, duty meals, & hotel discounts with our Discovery program and many other great local benefits. If you're a results focused, friendly, driven individual who is passionate about developing a career with a growing international hotel brand, then hit