Core Responsibilities
1. Daily Operations Management
- Oversee all daily activities: opening/closing, staff scheduling, smooth service flow.
- Monitor service and cleanliness standards; ensure café is inviting and well-kept.
2. Staff Leadership & Training
- Recruit, hire, onboard, and train baristas, servers, and kitchen or front-of-house staff.
- Organize ongoing skills development—brewing techniques, customer service, POS usage; monitor performance and provide feedback.
3. Customer Experience & Engagement
- Foster a welcoming, customer-centric atmosphere; build relationships to drive loyalty.
- Handle feedback and complaints promptly and professionally.
4. Inventory & Supplier Management
- Accurately track stock levels; forecast needs and place timely orders.
- Develop vendor relationships, negotiate terms, and manage supplies.
5. Health, Safety & Compliance
- Enforce hygiene, sanitation, and food safety protocols in line with regulations.
- Maintain necessary certifications (food handling, CPR/first aid, permits) as applicable
Essential Skills & Qualifications
- Leadership & Communication: Inspire team, mediate conflicts, and uphold service standards.
- Customer Service Excellence: Prioritize guest satisfaction and experience.
- Time & Organizational Management: Balance multiple tasks—from staff schedules to equipment upkeep.
- Financial Acumen: Comfortable with budgeting, cost control, and interpreting P&L data.
- Food & Beverage Expertise: Proficient in coffee brewing, menu planning, portion control, and hygiene.
- Problem-Solving Skills: Analyze issues proactively and manage real-time disruptions (
- Compliance Knowledge: Understand and follow health & safety standards; maintain certifications
Job Types: Full-time, Part-time, Permanent
Pay: From $70,000.00 per year
Benefits:
- Employee discount
- Free food
- Salary packaging
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Ability to commute/relocate:
- Carnegie VIC: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hospitality: 3 years (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person