Job Description Summary

The Ultrasound Applications Specialist is responsible for providing formal technical and clinical support during the sales process primarily within SA & WA supporting the Cardiac Ultrasound segment. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our VIVID ultrasound platforms.

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Job Description

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• Facilitate team communication and the sharing of best practices
• Provide clinical, technical and professional guidance as necessary to improve the customer experience
• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
• Responsibilities also include ongoing post-sale customer support

Required Qualifications

• Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
• Demonstrated clinical scanning proficiencies on current products/platforms
• At least one of the following core experiences:
  • Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skills or;
  • at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel within your specified geographic region as well as to nationwide sales meetings and tradeshows
• Ability to communicate effectively

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
  Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics

• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Willingness to be flexible/adapt to changing work environments
• Thrive in a fast-paced, dynamic business environment.
• Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront