Position Summary
Welcomes members and new members, answers questions, resolves problems, and explains various membership and
warehouse programs. Processes membership sign-ups and renewals. Provides prompt and courteous member service to all
members. Follows proper safety and security procedures and standards.
Job Duties/Essential Functions
- Welcomes and communicates with members and potential members, in person, by phone, or by mail
- Answers questions, resolves problems, and explains membership and warehouse
- Reviews membership and warehouse programs to keep knowledge up to date
- Processes new membership and membership maintenance according to proper departmental procedures for paperworkand the performance of duties
- Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
- Collects membership fees as keyed to computer by cash, and debit/credit terminal Issues receipts
- Provides and arranges for prompt and courteous member service
- Answers phone, runs to the floor to check item availability, directs members to products, and service locations
- Enlists assistance for member loading and shopping
- Responds helpfully to member concerns, secures manager assistance as necessary
- Assists at refund counter or with marketing as necessary
- Cleans department, stocks forms, and cleans and supplies printers
- Follows proper Membership and general safety and security procedures and standards
- Assists in other departments of the warehouse as necessary
- Provides prompt and courteous service to members, employees, and suppliers. Ability to operate vehicles, equipment or machinery
- Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio,
Qualifications (Costco-specific or industry specific skills that candidates should possess):
Education/Training: High School Certificate or higher
Knowledge/Skills: Membership, cashier, customer service or comparable experience
Other Skills and Abilities: Customer service experience
Other specific requirements: 1. Customer service experience 2.Satisfactory Criminal Record Check
- If successful, you will be required to undertake role & department specific training within specified timeframes