Client Care Manager

• Competitive salary + 17.5% leave loading |$80 - $90,000 ++
• Lead with heart in a fast-paced emergency vet hospital.
• Access to training, leadership development, and career progression

Join Animal Emergency Services (AES) Carrara and play a key leadership role in delivering an exceptional experience for clients, patients, and referring vets.

About the Role:

We are seeking an experienced Client Care Manager (CCM) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.

As Client Care Manager, you will:

• Lead and coach a team of Client Care Representatives
• Champion a culture of empathy, accountability, and service excellence
• Oversee FOH operations including rostering, workflows, and service delivery
• Drive referral relationships and community engagement
• Collaborate with hospital leadership to deliver business growth and exceptional care

About You:

You're a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.

You’ll bring:

• Leadership experience managing a team in a customer-focused environment
• High-level communication, conflict resolution and coaching skills
• Proven ability to manage operations and improve service workflows
• Marketing or community engagement experience (desirable)
• Veterinary, medical or emergency services background (advantageous, not essential)

Why Join AES Carrara

• Competitive wages $80 - 90k plus super.
• Significant discounts on pet treatments and products.
• Access to our Fitness Passport program.
• A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts.
• Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support).
• Career development opportunities, including leadership, specialization, and management training.
• The ability to grow within the company, with internal promotions and transfers available.
• Flexible roster structures for improved work-life balance.
• Practical perks like stocked snack cupboards
• Work for an independently employee-owned business with a supportive team.

Apply Now
Step into a leadership role that makes a difference – for pets, clients, and your team. Apply or send your resume to careers@aes.email