Position Description
Organisation name: East Partners
Position title: Client Services Assistant
Person’s name: It could be you!!
Reports to: Director
Date: Immediate start
Provide outstanding client service with the provision of quality, timely and pro-active reception, administration and support services.
Key tasks include responsibility for reception and general administration duties. The
Position summary: reception team are the face of our business and are expected to demonstrate exceptional customer care and service qualities.
You will provide a wide range of administrative duties and other related functions in the office and provide support to the staff and management on a day-to-day basis.
Employment status: Permanent Part TIme
Hours: 15-30 hours per week
Location: 248 Payneham Road Payneham SA 5070
Key Tasks/Responsibilities
- Reception and Assist with answering/responding to all incoming phone calls and emails. Assist to look after administration all visitors and clients who come into the reception area, including organising refreshments.
- Coordinate administrative duties and priorities tasks to balance competing demands and client needs.
- Deal with all correspondence according to the procedures of the organisation.
- Compiling of client documents for signature
- Preparation of various client documents for signature/lodgement
- Assist with adhoc administrative duties as required
- Work as an effective team member sharing information and providing peers with assistance.
- Communicate effectively with all staff members, clients and management.
- Provide ongoing support to the staff members and management.
- Encourage a positive learning and professional development work environment.
- Communicate accurately, succinctly and in a manner, which promotes a client service
General orientation.
- To cooperate in a professional manner with all clients, staff and management to achieve a harmonious and productive work environment.
Skills and Experience
Area Details
Qualifications
- No specific qualifications required
- Good customer service and phone communication
Knowledge
- General knowledge of most administrative procedures.
- Basic knowledge in accounting an advantage.
Communication skills.
- Able to provide exceptional customer service.
- Adequate keyboard skills to enable efficient data entry.
- Microsoft Office including Word, Excel, Outlook, PowerPoint.
- Accounting package (Xero) – helpful but not essential.
Key Performance Indicators
Area Details
Correspondence
- All correspondence is responded to/produced accurately and in a timely manner.
Reception
- The reception area and meeting rooms are clean and tidy and kept ready for use.
General
- Positive feedback from clients.
Job Types: Part-time, Permanent
Expected hours: 15 – 30 per week
Experience:
- administration: 1 year (Required)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
Application Deadline: 28/07/2025