Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Title: Client Services Lead
Classification: SCHADS Level 7
Department: Youth / AOD
Status: Full-Time, Permanent
Reports to: Centre Manager – Townsville AOD Services
Direct Reports: 9 FTE
Classification: SCHADS Level 7
Department: Youth / AOD
Status: Full-Time, Permanent
Reports to: Centre Manager – Townsville AOD Services
Direct Reports: 9 FTE
SITE-BASED
Why this Role Matters
The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.
About the Role
Reporting to the Centre Manager of Townsville AOD Services, the Client Services Lead plays a key leadership role within The Salvation Army's Townsville leadership team. This position is responsible for leading and supporting a team of case managers to deliver high-quality Alcohol and Other Drugs (AOD) case management services across three key service streams: Youth Residential, Adult Residential, and Youth Outreach Services extend to outpost locations in Ayr, Ingham and Charters Towers. It includes delivery of pre- and post-residential support.
How you will make an impact:
As a Client Services Lead, you will:
- Provide supervision, guidance, and support to case managers to ensure client-focused, high-quality service delivery.
- Ensure case management practices align with the specific models of care for Youth and Adult services.
- Promote and embed the Journey to Independence Model and Psychologically Informed Environment (PIE) framework within youth programs.
- Lead the daily coordination and operational oversight of residential, outreach, pre- and post-recovery supports, and post-residential housing programs, ensuring seamless integration across roles and services.
- Manage program resources including material aid and brokerage support for clients.
- Foster strong, collaborative partnerships with community organisations and service agencies.
What you will bring:
- A degree in Social Work, Social Sciences, or a related field (required).
- Proven leadership experience in staff supervision and team management.
- Experience in delivering case management within an AOD residential context (desirable).
- Strong communication and interpersonal skills, with proficiency in IT systems.
- Excellent organisational and administrative abilities, with the capacity to manage competing priorities in a dynamic AOD service environment.
- A current Blue Card (Working with Children Check – Employee) is required before commencement.
- A valid driver’s licence.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Access to EAP and health & wellness initiatives including Fitness Passport
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose-driven careers that have positive and sustainable social impacts.
How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration