About the Role
We are seeking an energetic and customer-focused Club Attendant who has exceptional communication and customer service skills. You will be joining a fun and friendly team, to ensure a high level of customer service is offered to our members and guests.
Key responsibilities include:
- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Managing gaming services, as per the club standards
- Cash handling duties e.g. accurate reconciliation of floats
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue
- Ability to demonstrate our core values; Trust & Integrity, Respect & Diversity, Exceptional Experiences, Continuous Improvement & Community
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills. You will have the skillset to work both independently and in a team environment, and have a flexible approach to a rotating roster.
The successful candidate must also have a strong knowledge of gaming and gaming laws, having previously demonstrated this in prior roles.
Essential Criteria:
- Experience working in a similar environment
- Previous experience in TAB or Keno and Gaming
- Must have RSA and RCG qualifications
- Commitment to a rotating roster across days, nights, weekends and public holidays
- Exceptional communication and customer service skills
- Efficient cash handling skills
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Rights to work in Australia
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free and secure car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Uniform provided
- Rewards & Recognition - you'll have access to generous rewards and recognition program
- Daily meal allowance
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 200,000, employing over 600 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.
About Us
As mentioned above, The Acres Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
The Acres Club is the perfect venue for the whole family! The newly renovated outdoor area has ample seating plus a children's playground. Be delighted with the many beverage options on offer including hand crafted cocktails, wine and beer including some of our very own Basement Brewhouse brews. Whether it be for an event, lunch, dinner or just a coffee, The Acres Club is the perfect place to relax and unwind.
If you are a hospitality superstar ready to take the next step in your retail career, APPLY NOW!