Onsite Desktop/Laptop Technician to assist with client on SME business computer setup, network, software installation and upgrades and migrations.
Required Technical Skills-
PC Hardware installation, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting.
Functions include:
· Windows 10-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, anti-virus solutions, Helpdesk ticketing systems.
· Excellent communication relationship-building and internal customer service skills
· Willing to work off-hours and weekends when required for projects or emergency support.
· Provide first level contact and problem resolution for customer issues.
· Work with Third Party Vendors to remediate complex AV issues as needed.
· Provide timely communication on issue status and resolution.
· Maintain ticket updates for all reported incidents.
· Install, upgrade, support and troubleshoot Windows 11, Windows 10 and Microsoft Office 2019, 2021 and 365, another authorized desktop application.
· Should have basic knowledge of Mac operating system, to support Apple pc users.
· Install, upgrade, support and troubleshoot for printers, computer hardware.
· Performs general preventative maintenance tasks on computers, laptops, printers.
· Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
· Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
· This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
· Provide L1 support to non‐network attached printers.
Must have:
- Strong knowledge of IT and Tech
- Own Laptop/tools for simple repairs
- Car for transportation
- Driver License (travelling expense will be reimbursed)
Job Type: Casual
Pay: $32.59 – $60.00 per hour
Expected hours: 4 – 12 per week
Schedule:
- On call
Supplementary Pay:
- Commission
Work Authorisation:
- Australia (Required)
Work Location: In person
Expected Start Date: 16/06/2025