About Us
Jones Radiology is a doctor-owned and operated practice, proudly celebrating 100 years of providing exceptional diagnostic and interventional radiology services across South Australia and Alice Springs. With 30 clinics and a team of over 705 professionals, we lead in quality, technology and innovation.
About the Role
Based in our Central Contact Centre in Adelaide’s CBD, this full-time permanent role offers a fast-paced and rewarding environment where every interaction makes a difference. You will work rotating shifts between 7:30 am and 6:00 pm, Monday to Friday, with a once-a-month Saturday shift (8:00 am – 5:00 pm) that comes with applicable overtime rates. To set you up for success, you will complete a four-week training program, equipping you with the knowledge and skills to schedule medical imaging appointments and provide an exceptional patient experience. If you’re customer-focused, thrive in a team and love making a difference, we encourage you to apply!
About You
Passionate about customer service with strong active listening and problem-solving skills.
Previous experience in customer service or a call centre is highly regarded, but not essential.
Comfortable working across multiple systems and navigating different programs simultaneously.
Proactive, eager to learn and willing to take initiative.
Strong communication and interpersonal skills to engage with a diverse range of people.
Ability to work independently and collaboratively in a team environment.
High attention to detail and a commitment to delivering quality service.
Key Responsibilities
Provide a welcoming and professional experience for all inbound callers.
Assist patients and referrers by efficiently scheduling a variety of medical imaging appointments.
Handle enquiries with care, professionalism and a patient-first approach.
Ensure every interaction contributes to an outstanding patient and referrer experience.
Build and maintain strong working relationships with patients, referrers, colleagues, and managers.
Why You'll Enjoy Working Here
- Competitive remuneration package with flexible work options.
- Generous parental leave provisions and phased return-to-work options.
- Novated vehicle leasing for a tax-effective car financing option.
- Annual uniform top ups to ensure you are always work ready.
- Opportunities for career advancement and ongoing professional development.
- Access to wellness programs, fitness facilities and confidential counselling services.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
For more details about this opportunity, please email HR@jonesradiology.com.au.
Explore more opportunities at www.jonesradiology.com.au/careers and connect with us on LinkedIn!