Position Overview
Civeo is seeking a dynamic and experienced National Retail Operations Manager to lead and support retail operations across our village locations in Queensland’s Bowen Basin and in NSW. This role is pivotal in ensuring consistent retail standards, driving revenue, and enhancing customer satisfaction across the villages. You will manage the day-to-day operations of Civeo’s retail operation, whilst providing support to village management teams, developing high performing retail staff, and will collaborate closely with Civeo’s internal departments including IT, Finance, and Village Operations.
The successful candidate will possess deep expertise in retail systems, POS technologies, store merchandising, inventory and stock management.
This is a FIFO role and operates on a 5-2 roster or as otherwise agreed. It would suit those based in Brisbane or alternatively Mackay and Townsville regions.
Key Responsibilities
- Provide retail and merchandising support across multi-site retail and tavern/bar departments.
- Lead retail initiatives and project planning.
- Develop and train staff in retail operations, POS systems, and stock ordering.
- Promote and maintain a strong safety culture.
- Participate in performance appraisals and feedback processes.
- Align retail offerings with client expectations and contractual obligations.
- Implement and monitor retail standards, pricing strategies, and merchandising requirements.
- Analyse staffing efficiencies and optimise resource allocation.
- Conduct regular village visits and support refurbishments and new installations.
- Maintain required licences and support mobilisation efforts.
- Oversee monthly POS reporting and data integrity.
- Support invoicing processes and financial reporting.
- Collaborate with Finance to improve operational processes.
Qualifications
- Certificate II (or higher) in Retail Services/Management.
- Certificate-level qualification in Hospitality or Business (desirable).
Experience
- Relevant retail operations / management experience within large grocery sector, petrol and convenience multi-site operations, or franchise environments.
- High-volume hospitality or accommodation operations experience also highly regarded.
- Proficiency in retail stock inventory systems, POS.
- Strong understanding of retail systems and change management.
- Experience in training and leadership
Skills
- Positive, solutions-focused mindset.
- Strong analytical skills for trend and data analysis.
- Excellent communication and collaboration abilities.
- Effective organisational and project management skills.
- Proficiency in Microsoft Office and retail POS systems.
- Strong problem-solving, decision-making, and troubleshooting capabilities.
- Results-driven with high resilience.
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.