Critical Situation Manager

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

The Critical Situation Manager plays a pivotal role in ensuring the resilience and continuity of telecommunications services during high-impact events. This role is responsible for preparing for and managing critical incidents—including extreme weather events, infrastructure failures, and major service disruptions—by coordinating cross-functional teams, running incident management bridges, and driving post-incident reviews and process improvements.

You'll make impact in the following areas:

• Developing and maintaining comprehensive incident response plans for extreme weather events and other critical scenarios.
• Conducting risk assessments and scenario planning to identify vulnerabilities in network infrastructure and operations.
• Collaborating with engineering, field operations, IT/Network Operations, and business continuity teams to ensure readiness.
• Leading simulation exercises and tabletop drills to test response capabilities.
• Acting as the Incident Commander during major events, leading management bridges and coordinating real-time response efforts.
• Monitoring incident progression, escalating as needed, and aligning response with regulatory and customer obligations.
• Maintaining detailed incident logs and documenting actions taken accurately.
• Coordinating with network operations, field services, IT, customer service, and external vendors to ensure unified response.
• Serving as the central point of contact for all teams during critical incidents.
• Facilitating decision-making under pressure and aligning resource allocation with incident priorities.
• Producing real-time incident reports, executive summaries, and post-incident reviews.
• Maintaining and updating process documentation, playbooks, and standard operating procedures (SOPs).
• Leading lessons learned sessions post-incident to identify root causes and improvement opportunities.
• Driving implementation of corrective actions and process enhancements.

What you’ll bring:

As the successful candidate, you will have a strong background in Technology Leadership with demonstrated 10+ years’ experience working in a Telecommunications environment.

• Excellent verbal and written communication skills involving managing stakeholders at all levels.
• Excellent consultation skills interfacing with Technical and Business stakeholders, and leaders across the Technology organisation.
• 10+ experience managing a combination of Technology functions i.e., IT, Infrastructure, and Networks in a large Enterprise organisation, preferably in a Telecommunications environment.
• Experience in managing Critical Incidents.
• Able to smoothly navigate in a matrixed organisation, seeking consensus and buy-in, and holding others accountable.
• Excellent time and expectations management.
• Excellent in identifying and managing Technology risks impacting Business outcomes,
• Ability to work in a 24/7 on-call during high-risk periods

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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