We are currently searching for a Customer Care Assistant to join the team at our beautiful Head Office based in Alexandria. This is a permanent part-time role working 16 hours across two days per week, with Monday as a required day and flexibility for the second. There may also be potential for additional days in the future.
At Assembly Label, we're building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the people we work with and as we continue to grow, we're always on the lookout for others who share our love for minimalist design and the Australian coastal lifestyle.
Why we will love you:
To be successful in this role you will thrive in a fast paced and agile environment, and ideally have prior experience in customer service. You are comfortable and confident in liaising with many stakeholders, both internal and external to the business. You have excellent time management skills and a high attention to detail, and you love to over deliver for your customers! You need to be passionate about helping others, and be positive and empathetic. You are collaborative, enthusiastic and welcome feedback. We are searching for people who reflect our core behaviours of hungry, humble and smart.
What's in it for you?
- Fantastic opportunity for learning, growth and development.
- Quarterly paid mental health day to focus on your wellbeing.
- Family and friends staff discount.
- An inclusive, fun and diverse team culture.
- A dog friendly office!
Responsibilities:
- Respond to and resolve customer service enquiries, including product and service via Gorgias (live chat, email, social media).
- Navigate customer orders and logistics, with active use of our order management system (Indigo8) and Shopify.
- Ensure regular contact with the warehouse to resolve shipment issues and discrepancies.
- Manage customer returns and exchange requests, management of returns through plugin, ReturnGO.
- Provide information about products and promotions, providing product advice and recommendations.
- Seek regular feedback on how processes and systems can be improved develop pro-active solutions to problems across both in-store and online.
- Drive a culture of excellent customer experience and continuous improvement.
- Support eCommerce team when required
Applying
We encourage applications from people of all backgrounds and underrepresented groups who reflect our wonderfully diverse community. If you would like to request accommodations within the recruitment process, please contact us via the email work@assemblylabel.com. Please include the job title and location in the subject line of the email.