We have a rare opportunity for a Customer Care Representative to join our welcoming front of house team in the Illawarra’s leading GP clinic!
Greencross Vets Fairy Meadow a is a busy, fast growing, state-of-the-art GP practice and emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care representative to join our team - This is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.
About your new role:
We are experiencing growth and are looking for a dedicated customer service representative to be the face of our clinic and create incredible connections with our clients and our pet patients!
- Part-time position - minimum 15 hours per week
- Welcoming clients and their pets to the hospital and providing incredible customer service
- Handling high volumes of inbound calls and email enquiries
- Booking and managing appointments
- Invoicing and processing payments – including cash, EFTPOS, Vetpay and Zippay
- Data entry and updating patient records
- Other general admin and customer service duties as required
About You:
- Certificate II Animal Studies or Certificate IV Veterinary Nursing desirable
- Have experience in reception, customer service or high-volume call centre environment - bonus points if you have experience in a pet or medical health field although this is not necessary.
- Strong interpersonal and relationship skills and a passion for providing high quality customer service (min 2 years is essential).
- Friendly, warm and professional manner with the ability to converse with a range of different people with compassion and empathy.
- Experience with appointment entries, invoicing, and taking payments.
- Well-developed computer skills and accurate data entry.
- Amazing time management skills and attention to detail.
- Be team focused and enjoy working in a close-knit team.
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- You can think outside the box! Have great multi-tasking and problem-solving skills to achieve best possible results.
- Experience with RxWorks is highly desirable but not essential as we will train the right candidate
- A willingness to work rotating weekends as a part of the roster, flexibility to pick up additional shifts
We Offer:
This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.
- Job security - we can offer Permanent Part-time hours
- Flexibility - Casual positions available to the right candidate
- A range of morning or afternoon shifts (between the hours of 7am and 7pm)
- Greencross and Petbarn discounts
- Training and opportunities for advancement
- A passionate and caring team environment
- Free annual influenza Vaccination
- Free access to confidential TELUS 24/7 mental health line.
- Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)
Apply Now!
Job Description
Qualifications