Req. Id: 10127
Date: 27 Aug 2025
Location:
Brisbane, QLD, AU, 4000
Company: Queensland Rail
You’ll connect Queensland. We’ll connect you to an amazing career.
Our Customer Engagement team is seeking a highly motivated and customer driven Customer Journey Adviser (Relief) to join their team based at the Rail Management Centre (RMC) in Bowen Hills. Please note this is a shiftwork role working on a 7-day rotating roster and will not have a dedicated Master Roster link.
What’s in it for you?
- Full time 12-month fixed term opportunity
- Commencing salary of $117,750 + shift penalties + superannuation
- 5 weeks annual leave (as a shift worker)
- Opportunities for ongoing learning and professional development
- Onsite parking available
- A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.
To view additional exclusive Queensland Rail benefits please visit Employee Benefits
About the Role
As the Customer Journey Adviser (Relief), you’ll play a vital role in transforming real-time operational updates into clear, accurate, and engaging customer communications — across internal and external channels. You’ll work at the epicentre of service information and communication.
Key Responsibilities:
- Deliver timely customer updates via social media, internal systems, and media channels
- Liaise with Translink and internal teams to provide consistent, clear, and customer- centric messaging
- Monitor and respond to customer feedback, identifying themes to inform future improvements
- Maintain strong relationships with stakeholders to enhance coordination and elevate customer satisfaction.
You’ll also bring:
- Experience in a customer-facing or customer-focused environment
- Excellent written and verbal communication skills, with the ability to simplify complex information for broad audiences
- A calm, solutions-focused approach to real-time decision-making
- Previous experience in transport or operational environments (desirable, not essential)
- Media and/or socialmedia experience
- The ability to juggle multiple priorities in a dynamic setting.
If you have a passion for communication and a commitment to customer experience, we would love to hear from you!
Sounds good! What’s next?
Please apply to Customer Journey Adviser (Relief) (10127) via our website by 11:59pm (GMT+10:00 Brisbane) Sunday 7th September 2025.
The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Sara Bidgood via the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Sara Bidgood with your specific enquiry on 1800 115 000 or email sara.bidgood@qr.com.u. Please do not email your application. We can only accept applications received via our website.