The Careers are Better at Hungry Jack's!
There is an exciting opportunity to join the Hungry Jack’s National Support Office in Woolloomooloo within our Customer Care team. The role will be full time, 40 hours per week (Tuesday - Saturday). As a Customer Care Team member, you will be the voice of our Brand working across multiple channels including phone and email.
You’ll spend your day confidently tackling a wide variety of Customer issues using empathy, understanding and problem-solving. You love a challenge and have the resilience to turn an unhappy Customer into our biggest fan.
Our customers like to deal with real people so you won’t have a script you will need to rely on your natural empathy coupled with your professional Customer Service skills.
To be successful in this role you need to have previous Customer Service Skills coupled with excellent technical Skills, a positive outlook, a friendly approach, and the ability to remain calm under pressure.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
Taking calls from Customers, while entering into the customer service platform
Processing and classifying Customer Reports from the customer service platform Holding Tank and Customer emails received
Returning calls received from voicemails and raising reports where applicable into the customer service platform
Requirements for the successful candidate:
Ability to work during the week (Monday – Friday)
Excellent technical skills with the ability to navigate multiple programs at one time
Passion for delivering positive outcomes for Customers
Clear communicator with a friendly and professional approach
Enthusiastic Team Player who values diversity
Ability to work under pressure and maintain focus
Why work for Hungry Jack’s?
This role provides an excellent opportunity to gain valuable customer service/call centre experience amongst a fun, supportive team. We offer a competitive salary package access to comprehensive benefits and discounts, and a great team culture.
Apply now and be part of the team!