At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Why Probe?
Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.
We are seeking enthusiastic individuals to join our supportive and diverse team, representing a well-known Australian furniture retailer. You'll be the go-to expert, assisting customers with everything from placing orders to tracking deliveries across multiple platforms.
Key details
Start ASAP
Full-time (38 hours/week).
Monday to Saturday 9:00 am to 5:30 pm (rotating roster).
Located at Brickworks Place, Rochedale, QLD (FREE Parking).
In-depth paid training to set you up for success
Australian based role.
Key Responsibilities
Effectively manage customer inquiries about product shopping and delivery via phone, chat, email, social media, and SMS.
Maintain accurate and detailed records of customer interactions by updating accounts.
Initiate necessary communication with stores following customer interactions.
Process customer orders in accordance with client specifications.
Identify and escalate critical issues to management for timely resolution.
We're looking for someone who:
Builds genuine connections with customers and loves helping people.
Is a problem-solving pro, tackling challenges with a smile.
Adapts easily to change and bounces back with resilience.
Is tech-savvy and comfortable learning new systems.
Listens actively and truly understands what customers need.
What we can offer
Join a close-knit, supportive team that values and recognizes your contributions every day.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Grow with us-unlock opportunities for career development and progression in a company that's invested in your future.
Ready to join our supportive team and represent a leading Australian furniture retailer? Apply today!
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.