Customer Service Officer

Job Description

• Exciting Casual Opportunity
• $42.25 per hour plus Superannuation
• Join the City Lifestyle team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s customers.

What you’ll be doing:

• Actively create a welcoming and friendly environment for all visitors to the Centre with a strong focus on meeting their needs and exceeding their expectations.
• Actively promote and support the use of Centre facilities, programs and services to all visitors as a means of enhancing their enjoyment and satisfaction.
• Effectively perform high-quality front-line customer service and administration functions relating to day-to-day operations of the Centre.
• Ensure that food is handled and prepared in accordance with Council’s policies and procedures and current food hygiene legislation, Codes of Practice, and safety regulation

The skills and experience you’ll bring to the role:

• Ensure compliance with all administration and financial procedures including collection and receipting of monies, daily cash reconciliations, cash security, facility bookings, program enrolment and registrations and visitor recording.
• Ensure compliance with Hume City Councils’ ‘Service First’ Customer Commitment Statement relevant to the service provided to meet the needs and to exceed the expectations of our customers.
• Ensure the health, safety and enjoyment of all visitors to the Centre by reporting and recording any incidents, accidents or complaints in a timely manner for appropriate action to be taken.
• Ensure compliance with all administration and financial procedures including collection and receipting of monies, daily cash reconciliations, cash security, facility bookings, program enrolment and registrations and visitor recording.
• Actively promote and communicate the facilities, programs and services available at the Centre and within Hume Leisure.
• Maintain Café and/or Kiosk hygiene in accordance with the requirements of the Health Act and other relevant regulations.

Required Certifications & Qualifications: 

• Experience in front line customer service provision and administration in a similar centre or organisation with a primary focus on the promotion and sales of goods and services. 
• Level 2 First Aid  
• CPR certificate 

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.