Description
Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, you’ll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.
Who are we
We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions at our in-person campuses, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.
Over 8,000 students and 250+ team members have joined Contour Education since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year!
It's our vision to reshape education, one student at a time.
What you'll do
- Act as the first point of contact for student and parent enquiries via our digital platforms
- Provide prompt, friendly support on scheduling, rescheduling, invoicing, and general queries
- Respond to all enquiries promptly to maintain service benchmarks
- Greet and assist students and parents with in-person and walk-in enquiries on campus
- Support students and parents during class times, ensuring a smooth experience
- Manage daily campus admin tasks like record-keeping, printing, and stock levels
- Ensure classrooms are set up and campus spaces are clean, organised, and functional
- Troubleshoot minor operational issues and escalate where needed
- Contribute to maintaining high customer satisfaction and operational efficiency scores
- Help create a positive, welcoming environment for all members of the Contour community
Skill Requirements
Honesty and Integrity
Passion for Customers and Service Delivery
High Level of Empathy
Energy and Enthusiasm
️ Excellent Communication Skills
Independence & Proactiveness
Willing to Listen, Learn & Lead
Intelligence & Creativity
Academic Requirements
- Completed the VCE and Performed Well
- Bachelor's Degree (or currently studying) in Commerce//Business or a related field (ideal)
- Prior Retail, Hospitality, Call Centre and/or Customer Service Experience (ideal)
Personal Requirements
- Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)
- Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can!)
- Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible!)
- Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()
- Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)
- Travel to our Campus locations - Melbourne CBD, Glen Waverley, Point Cook, Narre Warren, Box Hill
- Sign an NDA (e.g. can't distribute our resources/company info to others)
- Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us!)
- Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)
Benefits
- Above-market pay and benefits
- Fulfilling and impactful work—helping students thrive in their education journey.
- Opportunities for long-term career growth within a rapidly expanding education company.
- Access to Contour's wellbeing and learning benefits (monthly allowance + EAP)
- Personalised mentorship, training and feedback to improve your customer service and communication skills.
- Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
- Opportunities for career growth and long-term opportunities in a rapidly growing education company.