At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for a passionate Customer Service Representative to join the team based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.
What you will be doing:
- Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
- You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
- Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
- Timely response to all enquiries, working to achieve first contact resolution.
- Develop and maintain strong professional cross functional relationships with (not limited to):
- Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
- Logistics: VAS, customer order configuration, documentation and delivery fulfilment
- Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
- Drive development of improved customer order process, service delivery and behaviours.
- Ensure service level standards and KPI’s are maintained to a high standard
What we need from you:
- Experience in a customer service role is ideal, but not essential
- Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
- Experience working with ERP/system applications such as Netsuite or SAP
- Brand experience preferred
- Organisational skills with the ability to prioritise and multitask effectively
- Approachable, empathetic, amenable and collaborative
- Have a passion for service excellence
What you will get from us:
- Competitive salary plus super
- Holiday allowance
- Company performance related bonus
- An exclusive staff discount.
- Volunteer days.
- Holiday carry over scheme
- Flexible remote working
- Extra holiday days for long service
- Refer a Friend scheme.
- Training and Development
- Team recognition scheme