Customer Service Representative - Health Food Store
Miss Spelt's Organics, a family-owned health food business in Healesville, Yarra Valley, is seeking an experienced team member to join our growing operation. We specialize in health food products, supplements, and bulk foods while maintaining exceptional customer service standards.
We're looking for a seasoned professional with extensive health food retail experience who can work collaboratively across diverse teams and provide leadership when needed. The successful candidate will be proactive, organized, and skilled in delegation, time management, and conflict resolution.
Essential Requirements
- Minimum 3 years health food retail experience is a must
- Qualification in naturopathy or nutrition is an advantage
- Ability to work in a team with multiple personalities
- Excellent communication and organizational skills
- Proficiency with computer systems and Outlook mail
- Ability to work independently while following direction
- Outstanding customer service capabilities
- Empathetic approach with genuine desire to help others
- Positive, friendly demeanor
Preferred Qualifications
- Naturopathy, Nutrition, or related certification
- Experience in stock merchandising and visual displays
Key Responsibilities
- Conduct over-the-counter and phone sales
- Proactive up-sell & cross-sell
- Provide knowledgeable health advice to customers
- Manage inventory and merchandising activities
- Handle daily stock operations including ordering, receiving, and restocking
- Complete daily sales reconciliation
- Maintain store presentation and cleanliness standards
What We Offer
- Casual position with potential for permanent part-time employment
- Flexible scheduling: 3-5 days per week (23-30 hours, negotiable, may include weekends)
- Award wage rates plus generous staff discounts
- Opportunity to join a rapidly expanding organic retailer in the region
This represents an exceptional opportunity for an experienced professional to contribute to our continued growth and success. Start in September 2025.
Must apply through Indeed Job Advert. Only shortlisted candidates will be contacted for interviews. Questions can be emailed via info@missspelts.com.au
Job Type: Casual
Pay: $33.19 – $35.15 per hour
Expected hours: 25 – 30 per week
Benefits:
- Employee discount
Ability to commute/relocate:
- Healesville VIC 3777: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have knowledge in natural health, supplements and herbal medicine?
Experience:
- Health Food Store: 1 year (Required)
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person