Customer Success Manager

Nearmap
Sydney, New South Wales
Full time
2 days ago

Company Description

The sky's not the limit at Nearmap. 

Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the liveable world.

Job Description

Exciting Opportunity - Drive Customer Success! 🌟

Are you passionate about customer engagement and retention? Join us as an Customer Success Manager and play a pivotal role in supporting our strategic portfolio of customers. Reporting to the Director Customer Success ANZ, you'll collaborate closely with an Account Executive to ensure the highest level of customer engagement, satisfaction, and loyalty.

Key Responsibilities:

Customer Engagement and Advocacy:

Customer Relationship Management:

Retention and Upselling:

Data Analysis and Reporting:

Qualifications

Qualifications:

Attributes:

Ready to make a significant impact in customer success? Apply now and join us in driving excellence in customer engagement and retention!

Additional Information

Why you'll love working at Nearmap:

We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point. Our impact comes from our people, applying complex analysis, interpretation and artificial intelligence that opens up all sorts of possibilities for our customers.

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

With us, you can map your career, and see where our journey might take you.

With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find. We’ve got so much more to share with you.

Apply
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