Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
This role is working within our Datapay Direct Customer Success team. The Datapay Consultant role is to assist our Datapay clients with their queries, ensuring the client’s satisfaction. This role also involves supporting ad-hoc tasks as needed.
Flexibility with 4 days at home 1 day in office
Based in Sydney, aligned with Perths business hours (10:30am - 7pm Sydney time)
What you’ll do
- Answering any client queries in a professional, knowledgeable, and timely manner.
- Confidently explain calculations and assist with problem solving.
- Managing client expectations and ensuring customer satisfaction.
- Attending relevant product and skill courses and passing on relevant points to others in the team.
- Sharing information/best practices amongst the team.
- Providing a “learning” environment whilst mentoring new consultants.
- Working within the Customer Success team to achieve our goals.
- Keeping client records updated and logging all customer emails
- Strong knowledge of Australian payroll legislation.
- Experience in using Datapay payroll software
- Experience in end-to-end payroll processing.
- Understanding of payroll processing in a bureau environment is an advantage.
- Over 2 years' experience payroll processing.
- Excellent problem-solving skills with the ability to mentor and support others.
- Strong communication and interpersonal skills.
- Ability to clearly explain policies and procedures.
- Excellent attention to detail and accuracy.
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.