Purpose of the Role
The Delivery Lead will support the end-to-end delivery of initiatives and changes while providing our customers with a seamless customer journey. You will collaborate with team members, stakeholders, vendors and the wider business to ensure timely and high-quality outcomes are delivered.
Reporting to the Head of Unified Communications, the Delivery Lead will support the Unified Communications Portfolio through the management of change initiatives utilising project governance and change management principles. These will be executed delivering exceptional service to our internal customers, minimising disruption and delivering business benefit.
Position Accountabilities
- Support the team to ensure clear understanding, planning, and delivery of changes.
- Monitor and identify incoming work, assess, and manage risks with contingency plans.
- Facilitate, guide and support departmental, or cross-departmental work. This encompasses preparation, documentation, communication and planning for workshops, implementation, and periodic audits of the work underway and/or completed.
- Build strong, trusted relationships with business and customer groups.
- Proactive, timely and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.
- Model high performance standards, influence teams positively, and support the company's vision and culture.
- Champion a culture of risk and compliance across the division.
- Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.
What experience you’ll bring;
- Project and/or Delivery Lead experience or similar in a technology environment with evidence of successful business delivery.
- Knowledge of Contact Centre methodologies, operational principles, systems and technology.
- Execution of Risk identification and mitigation plans necessary to keep delivery milestones on track.
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation.
- Strong emotional intelligence skills.
- Exceptional organisational and time-management abilities.
- Superior communication skills, both written and verbal.
- Strong interpersonal and collaboration skills.
- A superior level of attention to detail and accuracy.
- Experience with adaptive planning.
Desirable
- Experience with Atlassian tools – Jira & Confluence.
- Experience with Financial Services & Products.
- Experience with large & complicated tech stacks.
- Knowledge of delivery methodologies (Agile, Scrum, Kanban, waterfall etc.).
- Genesys Cloud experience.
The benefits of working at A&G;
- Location – This role will be based at our North Lakes office.
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.