Axiom Technologies is a Global IT Services partner supporting medium—to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.
Roles and Responsibilities:
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Other duties may be assigned to meet business needs
- Additional requirements may exist if the offer of employment is extended
IT Skills and Experience
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to work overtime as required
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background checks
- Ability to pass the agility test at hire or at the time of internal transfer and every 3 years thereafter
- Must own a basic repair tool kit
In-depth knowledge of:
- Windows OS (e.g., XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
IT Qualifications
At least two of the following:
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
- ITIL qualification
- MCP certification
Experience in a similar role
- 4-6 years of relevant experience
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.hk@axiomtechnologie.com