Company Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
We’re seeking enthusiastic and customer-service focused individuals to join our Crown Sydney team as a Door Person. This is a full-time role that will see you providing exceptional customer service experiences for a variety of guests and visitors to Sydney’s most luxurious hotel whist managing the flow of traffic into the hotel driveway.
As a senior team member, you’ll work collaboratively with the Bell Services / Valet Attendants to extend a warm welcome upon guest arrival and a fond farewell as they depart. You’ll also play a key part in ensuring smooth operations, particularly during busy periods such as promotions and peak trade.
Some of your responsibilities will involve:
- Managing driveway traffic flow to ensure smooth and safe operations
- Supporting the Bell Services / Vallet Attendants to coordinate guest arrivals and departures
- Providing exceptional customer service for all guests, visitors and VIPs
- Answering questions with a high level of detail and knowledge of the complex & surrounds
- Multi-tasking in a fast-paced and busy environment
To be considered, you must have an unrestricted NSW driver's license and availability to work across a 24/7 rotating roster. Those with unrestricted working rights or on Working Holiday Visas are encouraged to apply.
About you
- Demonstrated experience in providing elevated customer service
- Excellent communication and skills
- Confidence in driving and parking a variety of vehicles (auto and/or manual)
- Ability to remain detail-oriented in a fast-paced and busy environment
- Strong team-work skills and also be able to work autonomously
- Excellent time management, multi-tasking and problem-solving skills
- A can-do attitude and the desire to go above and beyond for each guest
- Experience in a hotel or premium service environment is advantageous
What we offer you:
- Full-time, permanent opportunity in an internationally recognised, luxury hotel & integrated resort
- Tailored uniform provided, laundered for every shift
- Complimentary meal at our on-site staff restaurant (hot foods, salad + sandwich bar, fruits & pastries)
- Generous discounts across all Crown hotels and restaurants Australia wide
- Ongoing coaching, training and professional development opportunities
- Chance to establish and progress your career within an iconic hotel brand
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, fashion, banking & finance, technology, parking
Additional Information
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.