Enterprise Customer Success Manager

FrankieOne
Victoria
Full time
3 weeks ago

Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our team!

As an Enterprise Customer Success Manager at FrankieOne, you will play a pivotal role in ensuring our clients receive the best possible experience and maximised value from our platform. You will drive and manage Customer Success for your strategic account portfolio, focusing on ICT account management, including onboarding, engagement, growth, and revenue expansion.

As the key point of contact for your clients, you will oversee client onboarding, proactively seek, respond to, and escalate feedback, and ensure successful outcomes. Your goal is to identify opportunities to enhance client experience, drive adoption, and optimise business outcomes.

As a core part of the Customer Success team, you will refine and implement customer success frameworks, ensuring excellence across all levels. By fostering strong relationships and strategic account development, you will contribute to the ongoing growth and success of both FrankieOne and its clients.

Your ticket to success:

Client Management and Engagement

Customer Onboarding and Success

Account Development

Consultative Approach and Technical Problem-Solving

Collaboration & Industry Knowledge

In a previous life you have:

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