Event Operations Manager

Crystalbrook Collection is redefining hospitality, and we need a master of multi-tasking to take our Banqueting operations to the next level. We are seeking a passionate Events Operations Manager to head up the Conferencing & Events team across Crystalbrook Bailey and Crystalbrook Flynn, ensuring perfection in well-executed events.

THE ROLE:

Reporting to the Food and Beverage Outlets Manager and General Manager, the Event Operations Manager is responsible for overseeing all conferences and events at our hotels, ensuring they deliver exceptional guest experiences, optimize sales, create memorable events, and foster positive relationships with internal stakeholders. In this role, you will:

• Deliver exceptional service and professionalism, showcasing a passion for luxury hospitality.
• Manage all aspects of conference, event, and banqueting operations with a hands-on approach, ensuring consistency and quality across locations.
• Collaborate with Sales and Conference teams to understand and personalise client requirements for events.
• Lead onsite Operations and ensure events are executed with precision, strengthening client loyalty and encouraging repeat business across the group.
• Manage daily client communications and coordinate with kitchens for accurate guest counts across all venues.
• Inspire the events team across all three hotels, fostering a positive environment.

ABOUT YOU:

Our exceptional award-winning venues thrive with personality and gastric delights to suit every taste. You are a strategic thinker with a creative mindset and a passion for driving measurable results. You will lead our amazing team of collaborators to elevate our guest's experience to ensure we are always the venue of choice.

You will be excited to showcase the following skills/attributes:

• Demonstrated experience in events management, preferably in a luxury hotel environment.
• Strong emotional intelligence and communication skills (both verbal and written)
• Flexibility to work evenings, weekends and holidays, as needed.
• An engaging, confident and guest centric character with a natural drive to provide memorable guest experiences
• Effective time management and prioritisation skills - organised and meticulous!
• Success in delivering profit and controlling costs

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment, this is a vital position within our team at Crystalbrook Collection! You will enjoy a flexible range of benefits that include:

• A market leading 50% F&B discount across all Venues
• $99 Room rates and a generous friends and family discount
• Lifestyle benefits including extra leave and earth advocacy days
• Green future - we are committed to enhanced sustainability practices
• Dedicated Internal Mobility Programme and reward scheme
• Online learning, career enhancement and development plans
• Personalised employee support network
• Regular service recognition and team events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.