Provide vital operational support to the Ranger team by managing the daily operations of the Animal Management Facility — overseeing records, engaging with stakeholders, delivering excellent customer service and upholding high animal welfare standards.
About the role:
- Oversee daily operations of the Animal Management Facility, providing key administrative and operational support to the Ranger team.
- Ensure high standards of animal care, manage facility records and registers, reconcile payments and maintain consumable supplies.
- Liaise with key stakeholders including veterinary providers and animal re-homing organisations to support facility operations.
- Utilise Council systems to meet legislative and organisational requirements for document management and financial reporting.
- Handle emotionally sensitive situations with professionalism, understanding the nature of the facility’s operations, including potential exposure to euthanasia practices.
What's on offer:
- a base salary ranging from $62,124 per annum with competency-based increments up to $71,178 per annum, plus 12% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list -
We are seeking:
- A qualified professional with a Certificate III in Animal Care Services (or equivalent) and proven experience in delivering exceptional customer service, particularly in sensitive or complex situations.
- Someone with a strong track record in accurate recordkeeping and ensuring compliance with statutory and reporting requirements.
- An excellent communicator with the ability to tailor messages for diverse audiences, provide clear guidance, and support team members effectively.
- A tech-savvy individual with extensive experience using various software systems, including EFTPOS, and the capability to train or support others in their use.
- A knowledgeable animal care specialist with hands-on experience in animal husbandry, disease prevention, and facility operations, including the ability to perform basic health checks and mentor others.
About us:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
- Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
Where it's located:
This position is based in Murwillumbah, and can be directed to work from any Council work site.
Position closes:
Friday 5 September 2025 at 12 noon sharp (NSW time). Late applications will not be permitted.
Pre-Employment Screening:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.
Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors. Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.
Immunisations:
This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program.
How To Apply:
You must use your own email address, and not one used previously by another person that has applied for a position with council.
Once you start your online application, you cannot save and return to it later.
- Have your Resume document ready to go.
If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:
- Why are you interested in working at Tweed Shire Council and what excites you most about this particular opportunity?
- Do you hold a Certificate III in Animal Care Services (or equivalent), and can you describe your experience in providing high-level customer service, particularly in sensitive or complex situations?
- Please provide examples of your experience in maintaining accurate records and ensuring compliance with statutory and reporting requirements.
- How have you demonstrated strong communication skills in past roles, particularly in tailoring information for different audiences and supporting or guiding team members?
- What computer systems and software are you proficient in using (including EFTPOS), and how have you supported or trained others in their use?
- Describe your experience in animal husbandry and facility operations, including performing health checks and implementing disease prevention practices. How have you mentored or guided others in these tasks?
SK97188A
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