Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.
Job Description
Bring your passion for food and beverage service to Brisbane's most prestigious and largest conferencing and events operations. We are seeking motivated and energetic individuals who are committed to delivering exceptional service at a range of high-end conferences and exclusive events hosted at our world-class venue.
- Deliver outstanding customer service to guests during conferences and events
- Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
- Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
- Take responsibility for your designated rooms or sections during service
- Ensure all food and beverages requirements are delivered on time and as specified
- Serve food and beverages in a professional and timely manner
- Maintain cleanliness and hygiene standards in all service areas
- Collaborate with kitchen staff and event coordinators to ensure smooth event execution
- Address guest inquiries and resolve any issues promptly and courteously
- Adhere to all food safety and responsible alcohol service guidelines
- Participate in pre-event briefings and post-event debriefings
Qualifications
- High school diploma or equivalent
- Proven experience in food and beverage service, preferably in a conference or events setting
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Teamwork-oriented with a positive attitude
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- Physical stamina to stand for extended periods and lift up to 25 pounds
- Responsible Service of Alcohol (RSA) certification (required)
- Food Safety Certification (preferred)
- Problem-solving skills and ability to think on your feet
- Knowledge of hospitality industry practices is a plus
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
- Discounts for ambassadors, families and friends at Accor Hotels worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.
Let your passion shine, visit careers.accor.com