Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do.
Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
We are seeking a highly motivated Food & Beverage Duty Manager to join our welcoming team at the Sydney International First Class Lounge. In this role, you will provide friendly, efficient food and beverage service supervision, ensuring every guest enjoys a seamless and memorable experience. Reporting to the Senior Duty Manager, you will lead a team of supervisors and F&B Attendants, fostering a positive and high-performing environment
What you will be doing:
- Lead by example, delivering efficient, friendly, and professional food & beverage service to all guests.
- Manage front-of-house operations, ensuring high-quality service standards are consistently met.
- Complete the Daily Running Sheet and communicate effectively across all lounge areas, including Qantas staff.
- Report staff sickness, absences, punctuality, and other HR matters to the Lounge and T&C Manager.
- Handle verbal complaints and escalate to the Lounge Manager when necessary.
- Maintain clear communication with your front-of-house team, kitchen, and management, ensuring all relevant information is shared.
- Uphold food hygiene and presentation standards in accordance with council/legislative regulations and the Qantas Food Safety Plan.
- Ensure compliance with Accor and brand policies at all times.
In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.
Qualifications
Your experience and skills include:
- A passion for people and developing the next generation of hospitality leaders.
- Proven experience managing large teams within hotels or similar environments.
- Ability to support, guide, and motivate team members to meet operational expectations.
- Strong interpersonal, communication, and problem-solving skills.
- Tertiary qualifications in hospitality or a related field are preferred.
- Experience with Ento, Intelex, or similar systems is an advantage.
- Fluency in English; additional languages are a plus.
- Confident, professional, and approachable, with excellent people skills.
Additional Information
Employee Benefits for your hard work!
- Work with two iconic brands and experience the excitement of the aviation industry.
- Amazing staff travel benefits (T&C apply).
- Access to the staff duty-free store.
- Complimentary meals and coffee during shifts.
- Hotel discounts at over 3,000 properties worldwide.
- Exclusive partnership discounts with companies such as Europcar, Google, and more.
- Salary based position
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system in order to gain ASIC certification.
Are you looking to climb the ladder in the hospitality industry? If you would like to be a part of our team, please apply now.