Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Located in Melbourne’s vibrant inner-north, Novotel Melbourne Preston is a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on-site dining outlets, our property caters to both corporate and leisure clients.
Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on-site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.
Job Description
- Supervise and coordinate daily operations across all F&B outlets, ensuring seamless service delivery.
- Lead, motivate, and support the Food & Beverage team to exceed guest expectations.
- Oversee set-up, service, and breakdown of dining and event areas, ensuring a welcoming atmosphere.
- Collaborate with the culinary team to ensure high-quality food presentation and service.
- Monitor staffing levels and rosters to meet operational requirements.
- Conduct ongoing training to align with brand standards and foster professional growth.
- Handle guest feedback promptly, resolving complaints to maintain high levels of satisfaction.
- Ensure proper handling of customer accounts using POS systems.
- Maintain compliance with health, safety, and food handling regulations.
Qualifications
- Minimum 2 years’ experience in Food & Beverage, preferably within a hotel environment.
- Experience leading a team, with excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to thrive in a fast-paced environment.
- Knowledge of rostering, scheduling, and F&B operations including inventory and ordering.
- Experience in espresso coffee making and bartending (highly regarded).
- Emotional intelligence, enthusiasm, and the ability to motivate others.
- Valid RSA.
Additional Information
What we offer
- Free on-site car park
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.