Company Description
Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.
Job Description
As a Food and Beverage Team Leader at Novotel Melbourne South Wharf, you will play a key role in delivering exceptional dining experiences for our guests. We are seeking a passionate and motivated individual who can lead our team, ensuring our hotel operate smoothly and efficiently.
Key Responsibilities:
- Supervise and delegate duties to ensure smooth daily operations in our outlets
- Oversee the set-up, service, and breakdown of dining areas, ensuring a welcoming atmosphere for guests
- Communicate feedback and key information to the Food & Beverage leadership team
- Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
- Lead by example and conduct team training to align with Novotel brand and service standards
- Monitor rosters and staffing schedules to meet operation requirements
- Ensure the proper handling and settlement of customer accounts using our POS system.
- Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Qualifications
What you will bring to the role:
- A service-focused personality with a passion for food and beverage.
- Previous experience in a similar leadership role is preferred.
- Strong interpersonal and problem-solving skills, with the ability to lead by example.
- Experience in espresso coffee making and bartending will be highly regarded.
- Confidence in leading a team of food and beverage attendants independently.
- Knowledge of health and safety regulations and food handling best practices.
- A Responsible Service of Alcohol Certificate (or willingness to obtain one).
- Flexibility to work mornings, evenings, weekdays, weekends, and public holidays
Additional Information
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accor’s limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits