Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as an Operations Expert.
Our Operations Expert is all about building a memorable and unique experience for our guest. Our Operations Expert takes the initiative to deliver a wide range of services across all front of house activities that guide guest through their entire stay - including Front Office & Food & Beverage support.
The Operations Expert at Courtyard is an entry level Front Office & Food & Beverage role, suitable for students and previous individuals in similar roles.
Position Summary:
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, providing service excellence to our experienced travelers
- Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
- Support your passionate front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
- Use Point of Sale (POS) systems for cash-handling and sales
- Process all types of payments
- Address guests' services in a professional and timely manner
- Maintain the cleanliness of work areas throughout the day
- Prepare and present food through host service
- Conduct hotel preventative maintenance (including lighting, airconditioning, general maintenance and more)
- Support in Maintenance Logging throughout different hotel systems
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- An up to date RSA certificate and Food Safety Certifications
- A can-do attitude and is passionate in serving our guests
- Experience in preventative maintenance
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Courtyard by Marriott Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.