Front Office Manager - Cradle Mountain

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

On the edge of the National Park, you will find the beautiful Discovery Parks Cradle Mountain. Around an hour's drive from the nearest town this property is surrounded by bush, lake and wildlife. Guest accommodation includes new deluxe cabins, superior and standard with backpackers' rooms also available making this large property a great destination year-round.

The Role

Live and work in one of Tasmania’s most iconic natural settings. We’re seeking a motivated and experienced Front Office Manager to lead our front desk operations at Cradle Mountain Resort.

This is more than a job—it’s a lifestyle opportunity to thrive in a remote, breathtaking location while shaping unforgettable guest experiences. If you’re passionate about hospitality and team leadership, we’d love to hear from you.

Key Responsibilities

• Lead daily front office operations, ensuring warm welcomes and seamless service.
• Mentor and support a high-performing team in a collaborative environment.
• Coordinate with housekeeping and other departments for smooth resort operations.
• Manage guest check-ins, check-outs, and reservations via RMS.
• Provide local insights and resort information to guests.
• Build strong relationships with guests and park teams.
• Be available on a rotating 7-day roster, including 3–4 nights on-call per week.

What we look for

To be successful in this role you will have:

• A guest-first mindset with excellent interpersonal and communication skills
• Experience in hospitality and front office operations
• Proficiency in RMS and other booking systems
• Attention to detail and a high level of accuracy
• Flexibility to live and work in a remote location with on-call responsibilities
• Valid driver’s licence

Benefits to You

• Unique location with access to incredible natural wonders
• On-site subsidised accommodation
• Work with a supportive, fun, and experienced resort team
• Full-time, permanent position with a trusted national group
• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Opportunities for internal progression and career development

How to Apply

Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.