Full-Time Store Manager
We’re looking for someone to join our Yo Way team as a Full-Time Store Manager.
This role requires someone who is highly motivated and doesn’t shy away from responsibility. Experience in customer service and managerial experience is a must.
Duties & Responsibilities:
This person will be available Monday to Friday between 8.30am & 6pm for approximately 38-40 hours per week & be able to work autonomously and in a team.
Your duties & responsibilities include:
- Customer service (meeting and greeting customers, guiding them through the process).
- Managing day-to-day tasks autonomously, with little supervision
- Decision-Making, making quick, informed decisions under pressure
- Managing Staff including communicating shift changes, procedures and addressing performance issues
- Delegating tasks efficiently to maximise productivity
- Preparing food and following food safety procedures
- Day-to-day cleaning & organising
- Cleaning and maintaining machines and equipment
- Cash handling and balancing at the end of the day
Knowledge, Skills & Abilities
- Excellent customer service experience, at least 2 years
- Able to work autonomously and within a team
- A natural leader, be able to motivate and lead a team
- Able to take direction & have the initiative to take control when needed
- Experience with point of sales & able to pick up computer systems easily
- Able to count cash easily & balance cash at the end of the shift
Bonus Points!
- Onboarding experience, training new staff and getting them up to speed quickly and effectively including upskilling existing staff
- Experience in crisis management, skilled in handling unexpected issues like power outages, staff no-shows, or urgent customer complaints with minimal disruption
- Food safety knowledge & experience working with food
If this sounds like you, send your resume through to:
tfrobina@gmail.com
OR drop it in to us at Yo Way Frozen Yogurt, Robina Town Centre
Job Types: Full-time, Contract
Pay: $25.00 – $28.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Public holidays
Supplementary Pay:
- Penalty rates
Work Location: In person