Currumbin RSL is a modern, vibrant venue offering exceptional service, food, beverage, and entertainment to our members and guests. We are now seeking a Gaming Compliance and Operations Supervisor to ensure the smooth, secure, and compliant operation of our gaming floor.
About the Role
About the Role
This position is focused on compliance, customer care, and operational oversight. As Gaming Compliance and Operations Supervisor, you will be responsible for:
- Reviewing CCTV footage where required to support incident management or compliance reporting.
- Overseeing all cash handling, reconciliations, and gaming-related financial transactions.
- Refilling ATMs and CRTs in line with security and venue procedures.
- Lead our Safer Gambling initiatives and facilitate self-exclusions.
- Assisting with AML/CTF compliance, including identifying, investigating, and reporting suspicious transactions in line with AUSTRAC requirements.
- Assisting members and guests with gaming machines, loyalty program queries, and minor technical issues.
- Responding to and managing customer complaints or disputes promptly and professionally.
About You
You will bring a professional, compliance-focused approach with:
- Strong conflict resolution and problem-solving skills.
- A solid understanding of gaming legislation, Safer Gambling, and AML/CTF obligations.
- Exceptional attention to detail, particularly with cash handling and security procedures.
- The ability to remain calm, fair, and professional under pressure.
- Trustworthiness, reliability, and a strong sense of responsibility.
- Flexibility to work across a 7-day roster, including nights, weekends, and public holidays.
Experience & Qualifications
- Minimum 2+ years’ gaming experience, with prior supervisory responsibilities.
- Current QLD RSA and RSG certifications.
- Knowledge of TAB, Keno, Bar, Reception and the Odyssey system is advantageous.
- Previous experience with ATMs, CRTs, and reconciliation processes is advantageous.
- Strong understanding of gaming compliance and regulatory obligations.
What We Offer
- 30+ hours with competitive pay, including weekend penalties.
- A supportive and professional team culture.
- Ongoing training, development, and career progression opportunities.
- Staff rewards program.
If you are compliance-driven, detail-oriented, and passionate about ensuring safe and responsible gaming, we’d love to hear from you! Apply now and join Currumbin RSL as our next Gaming Compliance and Operations Supervisor.