About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The arrival of The Langham, Gold Coast & The Jewel Residences has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury residences, nestled on absolute beachfront with sweeping views of Surfers Paradise and beyond, The Langham, Gold Coast is the ultimate location to relax and be inspired.
The Langham, Gold Coast offers our guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and building great memories. As we cater to growing demand, we are seeking service-centric and luxury minded Full Time Guest Service Agent to deliver a high level of customer service and provide a seamless and memorable guest experience.
Key Responsibilities
As our Guest Service Agent you will be responsible for providing the highest level of customer/guest service that exceeds our guest's expectations. To maintain the highest level of Langham Standards and place us as a service leader.
As our Guest Service Agent you will be providing courteous professional, efficient and intuitive service for Check In and Check Out of Hotel Guests ensuring and to build great memories for our guest and visitors.
Qualifications & Skills
To be successful in the role you will have been in the same or similar position and proven experience in customer service, be a good communicator and enjoy interacting with people. You must also have:
- MANDARIN speaking candidates preferred
- Passion for service excellence and providing superior hospitality
- Responsible Service of Alcohol Attainment
- Superior Grooming and Presentation
- Good working knowledge of IT and Systems (Opera an advantage)
- Tertiary Qualifications in Hotel/Hospitality/Business or similar
- Australian work rights
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
- Benchmarked and competitive remuneration
- Excellent Training Opportunities and Career Progression
- Complimentary Meals, Bespoke Uniforms & Laundry
- 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
- A vast array of benefits and recognition incentives!