General information
Name Head of Delivery & Transformation, Network Operations Site / Location Melbourne Support Centre Ref # 12372824 Entity Australia Post Opening Date 11-Aug-2025 Suburb Richmond Work Type Permanent Full TimeDescription & Requirements
Help us deliver like never before
We’re looking for a Head of Delivery & Transformation, Network Operations to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
As our Head of Delivery &Transformation you’ll be responsible for leading the successful delivery of a number of key business transformation programmes, enabled by Enterprise Services. You will take a lead in partnering closely with EGM/ GM Executives across the network operations division and ensure our teams are delivering value add solutions/ programmes that enhance customer experience, customer onboarding and retention. You will build strong relationships enterprise wide to over-come road-blocks, build trusted partnerships and deliver to expected timeframes.
You’ll also
- Ensure successful delivery of the Programs, managing it within the defined scope, timeline, and funding envelope to achieve strategic outcomes and realise benefits.
- Shape, define and articulate Program’s key objectives, strategy, and guiding principles that support business unit’s capabilities and aligns to Enterprise Services’ strategic objectives and wider business goals.
- Develop and maintain Program delivery roadmap that outlines the phasing, sequencing, key milestones and dependencies of critical initiatives, ensuring alignment and integration with Enterprise Services strategy and programs of work.
- Lead annual capital investment planning and prioritisation efforts in collaboration with Technology Freight Leadership Team, aligning financial resources with strategic priorities to maximise value and speed of delivery.
- Oversee the development, definition of benefits, and approval of business cases for key Program initiatives, guiding the funding release process to secure and release necessary investments for Program delivery.
- Lead key delivery governance forums, such as the Portfolio Control Group, to ensure effective oversight, operational stability, Program risk and issue management, decision making, and adherence to best practices and Projects@Post methodology.
- Provide clear leadership and support by guiding and coaching the Program’s teams and key stakeholders. Promote a collaborative culture that encourages ownership, proactiveness, problem-solving, growth mindset, and shared success.
About you
You are a Programme Director/ Head of Delivery who has worked on large transformation programmes in a large organisation, encountering transformation and modernisation across the entire enterprise. You are also a strategic leader; who can lead teams in a matrix environment and have impeccable communication skills; particularly when communicating to executive stakeholders. You also have a wealth of experience delivering large transformation programmes across operations, supply chain and/ or retail industries. You are well versed in presenting to both blue & white collar leaders and executives to build technology solutions that truly make a difference!
You’ll also need
- Experience in developing comprehensive delivery roadmaps that encompass initiative phasing, key milestones, and interdependencies.
- Experience aligning complex programs with broader organisational strategies and ensuring coordination with other initiatives.
- Experience in business case development, defining and realising strategic benefits, driving decision-making, and ensuring programs deliver value.
How we’ll deliver for you
- Make your impact in a newly created role, delivering key Strategic Programmes central to organisational success
- True business partnership role; supporting the goals of our EGM, Network Operations and other senior leaders
- An innovative team, leading the way across best in class products, solutions and services to Australia Post employees and customers
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
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